Online Store & Custom Work Policies

Only products shown and listed in our online store will be sold online.

For Customization of store items or Custom/OEM products, please fill out our Request For Quote page as completely as possible, or contact us directly by phone 661-386-0116. The more information you provide, the better our quote will be.

Pricing on the store’s items are created with reduced set up costs to make short runs or prototypes more economical on some commonly used items.

Minimum online store order amount is $100.00

All items shipping to a California location will be charged sales tax (7.5%) unless it is for resale and we have a resale permit on file. Online store pricing may change without notice based mainly on increases in material costs. Contact us for quote on larger quantities.

We are set up to accept Mastercard, Visa, American Express, Discover and Paypal for online sales.

Please contact us if you wish to establish an account on which terms may be extended based on credit which can be established. Customized products require a deposit in most cases of 50% and is not returnable.

FPI only ships on Mondays, Tuesdays, Thursdays and Fridays. There is no shipping on Wednesdays. Most shipments will ship UPS ground unless other arrangements are made when placing the order. Our goal is to ship online store orders in 5 working days or less.

Normal OEM and Custom manufacturing turn-around is 3 – 4 weeks and if tooling is required possibly 1 – 2 weeks longer. We understand emergencies can come up and many times can schedule sooner shipping if we are notified.

We are happy to ship international orders to Canada or Mexico, but they will be handled on a "per order" basis and must be quoted. Shipping may be slowed down due to special export paperwork requirements.

We do not backorder since we are the manufacturer, store orders should be able to ship complete. Generally we can ship items on Custom or OEM product orders with multiple items as they are done, but we try to ship the entire order complete on the same day whenever possible.

We stand behind our products 100%. If you receive any product which is not as ordered we will remedy the situation at no cost to you. Mistakes can happen and you need to inspect the product upon receipt and notify us if there are any problems. We do not accept returns on store items otherwise.

Our shipments are made F.O.B. Origin. This means you are responsible to file a claim with the carrier. Call us immediately if there is a freight damage problem, we will assist any way we can to mitigate the damages and get you good product in a timely fashion. To make a valid claim, hold the shipment for inspection with its original packaging as found on delivery and notify the carrier you will need to make a freight claim. Sign any paperwork used for delivery with notation of damages seen and have the driver countersign. This usually will insure prompt recovery of claim for damages.